Campus Technology

Campus Technology

Contact

Phone

Tompkins Cortland Community College
170 North Street, P.O. Box 139
Dryden, NY 13053

Location

Main Campus
208

Hours

  • MON  8 a.m. - 4 p.m.
  • TUE  8 a.m. - 4 p.m.
  • WED  8 a.m. - 4 p.m.
  • THU  8 a.m. - 4 p.m.
  • FRI  8 a.m. - 4 p.m.
  • SAT  Closed
  • SUN  Closed

We're here to help with all of  your technology needs. Contact us anytime during our business hours, submit a ticket, or explore some of our help guides below.

Submit a Helpdesk Ticket

My Account

Setup your new User Account

You should have received a letter in the mail with your username and password. Use those credentials to login

If you do not have your username and/or your password, or you are having problems logging in, please call Tech Support at 607.844.8222 x4550. Please have your TC3 Card available when calling.

Reset my Password
Setup my Name/Gender/Pronoun Preferences
Sign up for Text Message Alerts

Setup SMS text notifications for important college events and emergency alerts.  

Internet on Campus

Connect to Wi-Fi

TC3 provides wireless internet access for personal devices in select areas on campus. Students, faculty, and staff can authenticate to Wi-Fi using their myTC3 account. Guests to campus can use a limited bandwidth option for up to 24 hours.

How to Connect to Wi-Fi

  1. On your device, select the Wi-Fi network named Tompkins Cortland
  2. After connecting to the TC3 network, open a web browser on your device to complete your device registration. 

Windows, Macintosh, and Linux operating systems are supported as well as most mobile devices.

If you have questions about connecting your device contact Technology Support.

Residence Life Internet

TC3 has partnered with ComSource to provide internet access through the residential network. All residence halls will have reliable, high-speed access to the internet with 24/7 customer support. TC3 and ComSource are committed to providing students with state of the art wireless and wired broadband access.  Now all your devices, pc, laptop, smart phone, iPad, and gaming systems will be able to connect to the internet.  

How to connect to Residence Hall Wireless

  1. Connect to Panther Registration
  2. You'll be redirected to a webpage.  Read and accept the terms & conditions.
  3. Click Start and follow the prompts to obtain a unique Dynamic Pre-Shared Key (DPSK)
    1. Select TC3 Residents
    2. Login and generate a key
    3. Connect device to Panther-Resnet
    4. Enter the key you generated.

Residence Life Tech Support

If you experience any problems, please call or email the ComSource Wireless Support Team for assistance.
Phone: 877-895-4357
Email: TC3ResNet@deepbluecommunications.com
Website: www.comsourceny.com/TC3-ResNet

Network Use and Terms of Service

Please refer to TC3's Information Security Protocol and student computer recommendations.

Residence life provides students in the residence halls with excellent internet connectivity.  Our primary focus with this service is to help students with their academic needs and experience on campus.

Connecting to and/or using the internet connection provided by residence life and any other computing resources on campus indicates your agreement to abide by the Computer Use Policy and Protocols of the College. You must also comply with ComSource policies. In addition, you are subject to applicable New York state and Federal laws. Violations may result in the termination of internet access without notification, as well as a referral to the appropriate campus, local, state or federal authorities.

Students are personally responsible for all use of computers and network connections and will be held accountable for any violations that occur involving computer or internet connections.

The connection to the residence life network is a privilege, and you must agree to abide by the policies and protocols of the College, and agree that you are solely responsible for violations occurring through the use of your computing equipment and/or network connection.

Digital Millenium Copyright Act

Technology users on the Tompkins Cortland Community College campus should be aware of copyright laws and what responsibilities they have under the Digital Millennium Copyright Act of 1998.

Tompkins Cortland Community College complies with these regulations. Users who violate copyright laws may have their internet access revoked. Users may have their access reinstated, after meeting with the Chief Information Officer or his/her designee.

Chief Information Officer, DMCA Agent
Tompkins Cortland Community College
P.O. Box 139
Dryden, NY 13053
Tel: 607.844.8211, Ext. 3007

Computer Hardware & Software

Student Computer Recommendations

A laptop/notebook computer is highly recommended. Wireless connectivity is available in most areas of the main building. Certain system specifications are more important than the make and/or model.

Operating Systems

  • Windows 10, macOS 13 or better

CPU/Processor

  • Intel: Core i3, i5, i7 (6th generation or better)
  • Mac: M1 or better

Memory

  • 16 GB or more

Hard Drive / Storage

  • 250 GB (minimum, and solid state drive if possible)

Network

  • Wireless a/b/g/n
  • Ethernet port if possible (if you live in the Residence Halls)

Additional

  • A USB-A flash drive for file storage is highly recommended.

Important

Students in these programs should contact the department chair or their advisor for additional recommendations or requirements.

  • Communication and Media Arts
  • Computer Information Systems
  • Computer Science
  • Digital Cinema
  • Graphic Design
  • New Media
  • Photography
Discounted Software for Home/Personal Use

TC3 has partnered with the e-academy to offer students, faculty and staff great discounts on software products from Microsoft, Adobe, and others. Orders can be placed at the Tompkins Cortland Community College presence on the e-academy website.

Note: You will need to create an account before making a purchase. Once you have registered, a confirmation email will be sent. Follow the instructions in that email to finish the registration process.